Refund policy
Return & Refund Policy
30-Day Support Guarantee
We want you to feel confident in your purchase. If you experience any issue with your order, please contact our support team within 30 days of delivery, and we will do our best to help resolve the issue.
Contact us: contact@pinkbalm.com
Returns
We accept returns on eligible items within 30 days of delivery.
To start a return, please contact our support team at:
Please include:
• Your order number
• The item(s) you wish to return
• The reason for return
Once approved, we will provide return authorization instructions.
Items returned without prior authorization may not be accepted.
Return Eligibility
To qualify for a return, items must be:
• Unopened
• Unused
• In their original packaging
Due to hygiene and safety standards for oral-care products, opened or used whitening strips are not eligible for return.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
• Your order number
• Photos of the product received
Our support team will arrange a replacement or refund as quickly as possible.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages without tracking.
Refunds
Once your return is received and inspected, we will notify you of the status of your refund.
If approved, refunds will be issued to the original payment method.
Please allow 5–10 business days for your bank or card issuer to process the refund.
Shipping costs are non-refundable.
Order Cancellations
Orders may be canceled before they are shipped by contacting our support team as soon as possible.
Once an order has shipped, it must follow the standard return process.
Chargebacks & Payment Disputes
Our support team is committed to resolving any issues quickly and fairly.
Customers agree to contact PinkBalm support before initiating a chargeback or payment dispute so we have the opportunity to resolve the issue directly.
Unauthorized chargebacks may delay resolution.
Contact
For any return or refund inquiries, please contact:
PinkBalm Support Team
contact@pinkbalm.com